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Showing posts from January, 2019

The cost of trust

Now that sounds like I am going into some deep philosophical ruminations on the meaning and consequences of that…what shall we call it… “quality”. But my intention here is somewhat more pedestrian. Personal. Born of this curiosity about something I experience (or some would prefer to say am “victim of”) time and again. Take the most recent case of attempted hoodwinking. I’ve been buying milk from the same person for several years now. For the past year the milk has been delivered by this young boy, maybe around 14 or 15, who comes whizzing in on his bicycle every morning and, once a month, he stops a little longer to give me the bill and collect the payment. Usually, I just take the bill, look at the amount, and pay him. I’ve never checked the bill or scrutinized it closely. This month, my daughter happened to receive the bill and she found that the numbers didn’t quite add up. It was clear that the total had been overwritten to make it a full one thousand over the actual sum. ...